No products in the cart.
Use coupon code “MARCH20” for a 20% discount on all items! Valid until 31-03-2025
Royal Mail express delivery to UK destinations
Regular sales and promotions
Stock updates every 20 minutes!
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
Use coupon code “MARCH20” for a 20% discount on all items! Valid until 31-03-2025
Royal Mail express delivery to UK destinations
Regular sales and promotions
Stock updates every 20 minutes!
5 in stock
£30.77
Buy new:
Delivery: UK delivery Only. Usually dispatched in 1-2 working days.
Shipping costs: All shipping costs calculated in the cart or during the checkout process.
Standard service (normally 2-3 working days): 48hr Tracked service.
Premium service (next working day): 24hr Tracked service – signature service included.
Royal mail: 24 & 48hr Tracked: Trackable items weighing up to 20kg are tracked to door and are inclusive of text and email with ‘Leave in Safe Place’ options, but are non-signature services. Examples of service expected: Standard 48hr service – if ordered before 3pm on Thursday then expected delivery would be on Saturday. If Premium 24hr service used, then expected delivery would be Friday.
Signature Service: This service is only available for tracked items.
Leave in Safe Place: This option is available at no additional charge for tracked services.
| Product ID: | 9789401804660 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Title: | ITIL(R) 4 Foundation Courseware - Deutsch |
| Authors: | Author: Van Haren Learning Solutions A.O. |
| Page Count: | 199 |
| Subjects: | Education, Education |
| Description: | Select Guide Rating Neben der Publikation ITIL(R) 4 Foundation Courseware - Englisch (ISBN: 978 94 018 0394 6) wird empfohlen, die Publikation ITIL(R) 4 - A Pocket Guide (ISBN: 978 94 018 0439 4) zu erwerben.Der Kurs ist als Einfuehrung in ITIL 4 konzipiert und vermittelt Ihnen eine neue Sichtweise auf das IT-Servicemanagement durch ein Service-Value-System (SVS).ITIL 4 bietet einen umfassenden Ueberblick ueber Methoden die zum Unternehmenswert (business value) beitragen und integriert auch Konzepte von Modellen wie Lean IT, Agile und DevOps.Dieser Kurs richtet sich an Personen, die an der Bereitstellung von IT-Diensten beteiligt sind und ein Verstaendnis fuer bewaehrte Verfahren im IT-Servicemanagement benoetigen.Um diese Zertifizierung zu erhalten, muss der Kursteilnehmer eine 60-minuetige Pruefung von 40 Multiple-Choice-Fragen bei geschlossenem Buch mit einer Mindestpunktzahl von 65% bestehen. Nach Absolvierung des Kurses koennen Sie die Pruefung jederzeit und an jedem Ort ablegen. Der Test wird ueber Ihren eigenen Computer durchgefuehrt und mittels einer Webcam beaufsichtigt.Kandidaten, die fuer diese Qualifikation ausgebildet werden und die Pruefung bestehen moechten, sollten ein allgemeines Bewusstsein fuer die IT und Wertschaetzung fuer ihr eigenes Geschaeftsumfelds haben.Sie werden folgende Lerninhalte verstehen lernen:¢ die Schluesselkonzepte des Servicemanagements¢ wie die ITIL-Richtlinien einer Organisation dabei helfen koennen, das Servicemanagement zu uebernehmen und anzupassen,¢ die vier Dimensionen des Servicemanagements¢ den Zweck und die Komponenten des ITIL-Service-Value-Systems¢ die Aktivitaeten der Service-Wertschoepfungskette und deren Verknuepfung¢ den Zweck und die Schluesselbegriffe von 18 ITIL-Praktiken¢ 7 ITIL-Praktiken |
| Publisher Name: | Van Haren Publishing |
| Country of Publication: | GB |
| Publishing Date: | 2019-06-28 |
GoBookshop!
Proudly owned and operated by:
Raythex LTD
17-19 Saint Georges Street
NORWICH
NR3 1AB
Registered No. 15042401
We accept the following payment methods:
