Description
Product ID: | 9789063695439 |
Product Form: | Paperback / softback |
Country of Manufacture: | TR |
Title: | Good Services |
Subtitle: | How to Design Services That Work |
Authors: | Author: Louise Downe |
Page Count: | 224 |
Subjects: | Business strategy, Business strategy, Hospitality and service industries, Service industries |
Description: | Select Guide Rating Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don''t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. |
Imprint Name: | BIS Publishers B.V. |
Publisher Name: | BIS Publishers B.V. |
Country of Publication: | GB |
Publishing Date: | 2020-02-10 |