Description
| Product ID: | 9781788600392 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Title: | The Customer Success Pioneer |
| Subtitle: | The first 12 months of your journey into growth |
| Authors: | Author: Kellie Lucas |
| Page Count: | 288 |
| Subjects: | Sales and marketing management, Sales & marketing management, Customer services, Customer services |
| Description: | Select Guide Rating Find the right path the first time! Use this transformation handbook to navigate your way through the first year of defining, establishing and expanding a world-class Customer Success function for your company. *SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!*
If you answered yes to any of these questions, this book is for you! Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals. The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional. |
| Imprint Name: | Practical Inspiration Publishing |
| Publisher Name: | Practical Inspiration Publishing |
| Country of Publication: | GB |
| Publishing Date: | 2019-10-25 |
