Description
| Product ID: | 9781771883481 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Title: | A Hotel Manager's Handbook |
| Subtitle: | 189 Techniques for Achieving Exceptional Guest Satisfaction |
| Authors: | Author: Carol J. Simon, Vincent P. Magnini |
| Page Count: | 256 |
| Subjects: | Customer services, Customer services, Hospitality and service industries, Hotel, hospitality and catering trades, Hospitality industry, Hotel & catering trades |
| Description: | Select Guide Rating This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers. This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers. |
| Imprint Name: | Apple Academic Press Inc. |
| Publisher Name: | Apple Academic Press Inc. |
| Country of Publication: | GB |
| Publishing Date: | 2015-12-15 |
