Description
| Product ID: | 9781478947899 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | US |
| Title: | Mastering Civility |
| Subtitle: | A Manifesto for the Workplace |
| Authors: | Author: Christine Porath |
| Page Count: | 240 |
| Subjects: | Business strategy, Business strategy, Business innovation, Business innovation |
| Description: | Select Guide Rating From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. "The most useful, well-written, and emotionally compelling business book I have read in years. I couldn''t put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can''t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces. |
| Imprint Name: | Hachette Audio |
| Publisher Name: | Little, Brown & Company |
| Country of Publication: | GB |
| Publishing Date: | 2016-12-29 |
