Description
| Product ID: | 9781423145844 |
| Product Form: | Hardback |
| Country of Manufacture: | US |
| Title: | Be Our Guest (10th Anniversary Updated Edition) |
| Subtitle: | Perfecting the Art of Customer Service |
| Authors: | Author: Ted Kinni, Wendy Lefkon |
| Page Count: | 224 |
| Subjects: | Customer services, Customer services |
| Description: | Select Guide Rating Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years. |
| Imprint Name: | Disney Editions |
| Publisher Name: | Disney Book Publishing Inc. |
| Country of Publication: | GB |
| Publishing Date: | 2011-11-08 |
