Use coupon code “SUMMER20” for a 20% discount on all items! Valid until 2024-08-31

Login / Register

Royal Mail express delivery to UK destinations

Regular sales and promotions

Stock updates every 20 minutes!

The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers

The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers

4 in stock

Firm sale: non returnable item

SKU 9781119822509 Categories Products, Sociology & Human Behaviour

Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your p...

£21.99

Buy new:

Delivery: UK delivery Only. Usually dispatched in 1-2 working days.

Shipping details

Shipping costs: All shipping costs calculated in the cart or during the checkout process.

Standard service (normally 2-3 working days): 48hr Tracked service.

Premium service (next working day): 24hr Tracked service – signature service included.

Royal mail: 24 & 48hr Tracked: Trackable items weighing up to 20kg are tracked to door and are inclusive of text and email with ‘Leave in Safe Place’ options, but are non-signature services. Examples of service expected: Standard 48hr service – if ordered before 3pm on Thursday then expected delivery would be on Saturday. If Premium 24hr service used, then expected delivery would be Friday.

Signature Service: This service is only available for tracked items.

Leave in Safe Place: This option is available at no additional charge for tracked services.

Description
Additional information

Description

Product ID:	9781119822509
Product Form:	Hardback
Country of Manufacture:	US
Title:	The Customer Education Playbook
Subtitle:	How Leading Companies Engage, Convert, and Retain Customers
Authors:	Author: Barry Kelly, Daniel Quick
Page Count:	240
Subjects:	Education, Education
Description:	Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand. In this book, you’ll examine how to define success for your customer, create a customer education development plan, and pursue customer success and revenue metrics. You’ll also: Learn why you should prioritize customer learning and invest in customer training and education Discover how to create a detailed customer success and retention plan that emphasizes delivered value Determine how to implement a learning strategy that maximizes and scales lifetime customer value Perfect for founders, executives, managers, and practitioners at companies of all kinds, The Customer Education Playbook is especially practical for SaaS company executives seeking to extract and provide maximum value from their customers over the long haul.
Imprint Name:	John Wiley & Sons Inc
Publisher Name:	John Wiley & Sons Inc
Country of Publication:	GB
Publishing Date:	2022-05-23

Additional information

Weight	420 g
Dimensions	161 × 238 × 26 mm

GoBookshop!
Proudly owned and operated by:

Raythex LTD
17-19 Saint Georges Street
NORWICH
NR3 1AB
Registered No. 15042401

We accept the following payment methods:

More socials coming soon!!!

GoBookshop! – All rights reserved. © 2023

GoBookshop! trademark: UK00003989745