Description
Product ID: | 9781119375357 |
Product Form: | Paperback / softback |
Country of Manufacture: | US |
Title: | The Nordstrom Way to Customer Experience Excellence |
Subtitle: | Creating a Values-Driven Service Culture |
Authors: | Author: breAnne O. Reeves, Robert Spector |
Page Count: | 224 |
Subjects: | Business and Management, Business & management |
Description: | Select Guide Rating The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. |
Imprint Name: | John Wiley & Sons Inc |
Publisher Name: | John Wiley & Sons Inc |
Country of Publication: | GB |
Publishing Date: | 2017-11-10 |