Description
| Product ID: | 9780470446287 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | US |
| Title: | Business Process Mapping Workbook |
| Subtitle: | Improving Customer Satisfaction |
| Authors: | Author: J. Mike Jacka, Paulette J. Keller |
| Page Count: | 272 |
| Subjects: | Customer services, Customer services |
| Description: | Select Guide Rating A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. |
| Imprint Name: | John Wiley & Sons Inc |
| Publisher Name: | John Wiley & Sons Inc |
| Country of Publication: | GB |
| Publishing Date: | 2009-07-21 |
