Description
| Product ID: | 9780117093850 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Title: | Human-centred design for IT service management |
| Authors: | Author: Katrina Macdermid, KayJayEm Services |
| Page Count: | 174 |
| Subjects: | Industry and industrial studies, Industry & industrial studies |
| Description: | Select Guide Rating Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves |
| Imprint Name: | Stationery Office Books |
| Publisher Name: | TSO |
| Country of Publication: | GB |
| Publishing Date: | 2022-11-17 |
