Description
| Product ID: | 9780071769969 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | US |
| Title: | Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns |
| Authors: | Author: Amy Yeager, Ben Benjamin, Anita Simon |
| Page Count: | 256 |
| Subjects: | Management and management techniques, Management & management techniques |
| Description: | Select Guide Rating Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses. One of the New York Post''s Top 10 Best Career Books of 2012Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS ACTION PRACTICE Praise for Conversation Transformation: “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” |
| Imprint Name: | McGraw-Hill Professional |
| Publisher Name: | McGraw-Hill Education - Europe |
| Country of Publication: | GB |
| Publishing Date: | 2012-04-16 |
