Description
| Product ID: | 9780060915803 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | US |
| Title: | Moments of Truth |
| Authors: | Author: Jan Carlzon |
| Page Count: | 160 |
| Subjects: | Management and management techniques, Management & management techniques |
| Description: | The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation. |
| Imprint Name: | Harper Business |
| Publisher Name: | HarperCollins Publishers Inc |
| Country of Publication: | GB |
| Publishing Date: | 2001-03-29 |
