Description
| Product ID: | 9780006530695 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Series: | The One Minute Manager |
| Title: | Raving Fans! |
| Authors: | Author: Kenneth Blanchard, Sheldon Bowles |
| Page Count: | 160 |
| Subjects: | Customer services, Customer services |
| Description: | Select Guide Rating With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans. |
| Imprint Name: | HarperCollins |
| Publisher Name: | HarperCollins Publishers |
| Country of Publication: | GB |
| Publishing Date: | 1998-06-15 |
