Description
| Product ID: | 9781780173184 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Title: | IT Service Management |
| Subtitle: | Support for your ITSM Foundation exam |
| Authors: | Author: Aidan Lawes, Richard Griffiths, John Sansbury, Ernest Brewster |
| Page Count: | 226 |
| Subjects: | Information technology industries, Information technology industries, Information technology: general topics, Computer and information technologies hardware: Maintenance and repairs, Network management, Information technology: general issues, Maintenance & repairs, Network management |
| Description: | Select Guide Rating Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam. Whether you''re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples. |
| Imprint Name: | BCS, The Chartered Institute for IT |
| Publisher Name: | BCS Learning & Development Limited |
| Country of Publication: | GB |
| Publishing Date: | 2016-03-21 |
