Description
Product ID: | 9781591391340 |
Product Form: | Hardback |
Country of Manufacture: | CA |
Title: | Strategy Maps |
Subtitle: | Converting Intangible Assets into Tangible Outcomes |
Authors: | Author: David P. Norton, Robert S. Kaplan |
Page Count: | 480 |
Subjects: | Business strategy, Business strategy |
Description: | Select Guide Rating Takes readers to the next level of precision in strategy implementation. This title offers a visual cause-and-effect explanation of what's working and what doesn't in a way that everyone in the company can understand. It helps get the organization involved in strategy. More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual "aha!" for executives everywhere who can''t figure out why their strategy isn''t working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance. |
Imprint Name: | Harvard Business Review Press |
Publisher Name: | Harvard Business Review Press |
Country of Publication: | GB |
Publishing Date: | 2004-02-01 |