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      Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model

      2 in stock

      Firm sale: non returnable item
      SKU 9781506303376 Categories ,
      Select Guide Rating
      Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public.

      Law Enforcement Interpersonal Communication and Conflict Manageme...

      £33.99

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      Description

      Product ID:9781506303376
      Product Form:Paperback / softback
      Country of Manufacture:US
      Title:Law Enforcement Interpersonal Communication and Conflict Management
      Subtitle:The IMPACT Model
      Authors:Author: Brian Douglas Fitch
      Page Count:152
      Subjects:Police and security services, Police & security services
      Description:Select Guide Rating
      Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public.

      Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

      • Identify and master emotions
      • Master the story
      • Promote positive behavior
      • Achieve Rapport
      • Control your response
      • Take perspective

      When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.


      Imprint Name:SAGE Publications Inc
      Publisher Name:SAGE Publications Inc
      Country of Publication:GB
      Publishing Date:2015-11-05

      Additional information

      Weight214 g
      Dimensions155 × 229 × 13 mm