Description
| Product ID: | 9781484251324 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | US |
| Title: | The IT Support Handbook |
| Subtitle: | A How-To Guide to Providing Effective Help and Support to IT Users |
| Authors: | Author: Mike Halsey |
| Page Count: | 197 |
| Subjects: | Information technology: general topics, Information technology: general issues, Microsoft programming, Systems analysis and design, Microsoft programming, Systems analysis & design |
| Description: | Select Guide Rating Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occurProvide effective remote supportfor users away from home or working in another officeUse error and system reporting in Windows to obtain high-quality, relevant informationSpot patterns in user behavior that may be causing difficult-to-diagnose problemsBe familiar with best practices to make you a better support professionalWho This Book Is ForIT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Become a more effective tech professional by learning how to provide the most useful IT support for your users. You''ll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn''t have to be with the right processes in place. Whether you''re an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You''ll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You''ll Learn
Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. |
| Imprint Name: | APress |
| Publisher Name: | APress |
| Country of Publication: | GB |
| Publishing Date: | 2019-10-04 |
