Description
| Product ID: | 9781292064468 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Title: | Service Operations Management |
| Subtitle: | Improving Service Delivery |
| Authors: | Author: Graham Clark, Robert Johnston, Nigel Slack, Michael Shulver |
| Page Count: | 632 |
| Subjects: | Management of specific areas, Management of specific areas |
| Description: | Select Guide Rating Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges. Analyse and address organisational challenges using real world examplesService Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world''s learning company. |
| Imprint Name: | Pearson Education Limited |
| Publisher Name: | Pearson Education Limited |
| Country of Publication: | GB |
| Publishing Date: | 2020-11-02 |
