Description
Product ID: | 9781292026985 |
Product Form: | Paperback / softback |
Country of Manufacture: | GB |
Title: | Professional Front Office Management |
Subtitle: | Pearson New International Edition |
Authors: | Author: David Hayes, Robert Woods, Michele Austin, Jack Ninemeier |
Page Count: | 656 |
Subjects: | Management and management techniques, Management & management techniques, Hospitality and service industries, Hospitality industry |
Description: | Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department''s critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property''s communications and operations systems and usually the first point of contact for a hotel guest. |
Imprint Name: | Pearson Education Limited |
Publisher Name: | Pearson Education Limited |
Country of Publication: | GB |
Publishing Date: | 2013-11-01 |