Description
| Product ID: | 9781285852683 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | US |
| Title: | A Guide to Computer User Support for Help Desk and Support Specialists |
| Authors: | Author: Fred Beisse |
| Page Count: | 688 |
| Subjects: | Personal computers, Personal computers, Computer architecture and logic design, Computer architecture & logic design |
| Description: | Select Guide Rating Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse''s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client''s specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows� 7 and cloud computing. Leading HelpSTAR� and Microsoft� Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. |
| Imprint Name: | Course Technology Inc |
| Publisher Name: | Cengage Learning, Inc |
| Country of Publication: | GB |
| Publishing Date: | 2014-09-23 |
