Description
Product ID: | 9781260011852 |
Product Form: | Hardback |
Country of Manufacture: | US |
Title: | Truth at Work: The Science of Delivering Tough Messages |
Authors: | Author: Mark Murphy |
Page Count: | 224 |
Subjects: | Business and Management, Business & management |
Description: | The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages to employees, coworkers, bosses and customers without causing anger, resentment, or defensiveness. The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You’ll learn: • How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.
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Imprint Name: | McGraw-Hill Education |
Publisher Name: | McGraw-Hill Education |
Country of Publication: | GB |
Publishing Date: | 2016-06-16 |