Working with Difficult People: Handling the Ten Types of Problem People without Losing Your Mind

Description

Product ID:	9780143111870
Product Form:	Paperback / softback
Country of Manufacture:	US
Title:	Working with Difficult People
Subtitle:	Handling the Ten Types of Problem People without Losing Your Mind
Authors:	Author: Amy Cooper Hakim, Muriel Solomon
Page Count:	352
Subjects:	Business communication and presentation, Business communication & presentation, Working patterns and practices, Assertiveness, motivation, self-esteem and positive mental attitude, Working patterns & practices, Assertiveness, motivation & self-esteem
Description:	A revised edition of the classic guide on how to best resolve conflict in today''s technologically advanced workplace.Everyone''s work day is filled with them - people who frustrate, impede, manoeuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers. The book then presents helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Imprint Name:	J.P.Tarcher,U.S./Perigee Bks.,U.S.
Publisher Name:	J.P.Tarcher,U.S./Perigee Bks.,U.S.
Country of Publication:	GB
Publishing Date:	2016-12-06

Weight	320 g
Dimensions	139 × 207 × 27 mm