Description
| Product ID: | 9789063695439 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | TR |
| Title: | Good Services |
| Subtitle: | How to Design Services That Work |
| Authors: | Author: Louise Downe |
| Page Count: | 224 |
| Subjects: | Business strategy, Business strategy, Hospitality and service industries, Service industries |
| Description: | Select Guide Rating Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don''t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. |
| Imprint Name: | BIS Publishers B.V. |
| Publisher Name: | BIS Publishers B.V. |
| Country of Publication: | GB |
| Publishing Date: | 2020-02-10 |
